This Privacy Policy explains how FavBank handles your personal information, protects your data, and maintains transparency in the way information is collected and processed.
Introduction
This Privacy Policy explains how FavBank collects, uses, stores, and protects your personal information when you use our services, applications, and related features.
Information We Collect
We collect information necessary to create and manage your account, including your name, email address, phone number, residential address, date of birth, company information, and Know Your Customer (KYC) verification documents.
How We Use Your Information
Your information is used to provide account access, verify identity, process KYC reviews, manage transactions, send notifications, improve platform security, and comply with regulatory obligations.
Sharing & Disclosure
We may share information with trusted third-party service providers such as payment processors, compliance providers, identity verification partners, and legal authorities where required by law. We do not sell your personal information.
Data Security
FavBank implements industry-standard technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your jurisdiction, you may have the right to access, update, correct, delete, or restrict the use of your personal information. Requests may be submitted through the support system.
Cookies & Analytics
We may use cookies, analytics technologies, and similar tools to improve user experience, understand platform usage, and maintain platform security.
International Transfers
Your data may be processed or stored in jurisdictions outside your country of residence where our service providers or infrastructure operate.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Material updates will be communicated through the platform or by email.
Contact
For questions regarding this Privacy Policy or how your data is handled, please contact us through the in-app support system.